Resume

System Administrator

Nov. 2019 — present

Responsibilities: Ticket handling in ServiceDesk (WHMCS), web-servers maintenance and troubleshooting, VDS and dedicated servers deployment, preparation to provide it to customers.

What is used in the work: operating systems (mainly Centos and Ubuntu), web services (apache, nginx), databases (mysql, percona, mariadb), control panels (VestaCP, ISP Manager, Cpanel), virtualization systems (xen, proxmox). Also, for clients renting servers to host video projects, SmartCJ and KVS (Kernel Video Sharing) panels are install.

System Administrator

Sep. 2016 — Jun. 2019

Responsibilities: Ticket handling, prepare, setup and maintenance dedicated servers and VDS's for hosting (Mostly for websites under 1C Bitrix CMS).

System Administrator

Sep. 2015 — Feb. 2016

Responsibilities: Support for seminars on the Adobe Connect platform. Manage accounts and seminar rooms. Teacher training, monitoring of licensing and timely platform updates.

System Administrator

Dec. 2013 — Apr. 2015

Responsibilities:Ticket handling in the ticket system (Zendesk), remote diagnostics, troubleshooting and configuration of network infrastructure objects, servers (Windows Server '03-12, Mac OS X Server), workstations (via TeamViewer, Apple Remote Desktop, Microsoft RDP) and office equipment.

Support Engineer

Jun. 2012 — Dec. 2013

Responsibilities: Receiving and handling customer requests by phone, email and ServiceDesk (InfraManager). Remote support (printers, workstation and bank software etc). VOIP systems support (Panasonic KX-TDAxxx, several types ok Asterisk).

Support Engineer

Dec. 2011 — Apr. 2012

Responsibilities: Receiving requests from call-center operators, network equipment's monitoring, diagnostics and remote troubleshooting ("remote hands" escalation if it's needed).

Saratov State University

Faculty of Psychology, Honors

Training center "MobileTraining", Moscow

"Apple Support Essentials" course

Training center "MobileTraining", Moscow

"Microsoft Support Professional" course

Language School "Linguist", Moscow

English - Intermediate